![]() ![]() You can turn updates off, but the default setting is "on". You won't be notified before or after the update, and often the only way that you'll find out that it happened is that your cartridges will stop working. If your printer is on your WiFi network or is connected by cable to a computer with an internet connection, firmware updates can happen in the background. The programs running on this microprocessor are called "firmware" as opposed to "software" because they are semi-permanent and are not designed for user interaction. Your printer has a microprocessor inside - basically a mini computer - that makes it work. If I can't reverse it, can I return the cartridges?.Essentially, HP have sent some data to your printer that has broken its ability to talk to the cartridges. Often, a set of cartridges will be working perfectly well one day, and have this error the next. If you are seeing an error message that says one of the following, you have probably been affected by a firmware update (especially if it suddenly pops up for all cartridges at once):Ĭartridge problem : One or more of the cartridges may be missing or damagedĬartridge problem : Remove and reinstall the indicated cartridges If you still receive the error message, turn the product off, and then on again.ĬAUTION: Be careful to touch only the contacts, and do not smear any of the ink or other debris elsewhere on the cartridge.This article is updated regularly and has been edited to take account of the firmware updates released in January 2022.Close the access door, and check if the error message has gone away.Use a dry swab or lint-free cloth to wipe the contacts.The contacts look like a set of four copper or gold-colored pins positioned to meet the contacts on the ink cartridge On the inside of the product, locate the contacts in the printhead.Wipe only the contacts with a damp lint-free cloth.The electrical contacts are four small rectangles of copper or gold-colored metal on the bottom of the ink cartridge. Hold the ink cartridge by its sides with the bottom pointing up and locate the electrical contacts on the ink cartridge.Press tab on the cartridge indicated in the error message, then remove it from slot.Wait for the print carriage to move to the ink label part of the product.This could result in damage to both the printhead and the ink cartridges. It is not recommended to leave the ink cartridges outside of the product longer than 30 minutes. Make sure that the ink cartridges are reinstalled in the product as soon as possible. If reinserting the cartridges does not work, try cleaning cartridge contacts.ĬAUTION: The cleaning procedure should take only a few minutes.Make sure the cartridges are in the correct slots. Try removing and reinserting the cartridges.Touch Display Network Configuration or Print Wireless Test Report. Touch and drag your finger vertically to scroll through the options.From the Home screen, touch the Wireless icon, and then touch Settings.To check network configuration or print wireless test report Under HP Photosmart 6520 series, click HP Photosmart 6520 series, click the Help button, and then double-click HP Scan Diagnostic Utility.Ĭheck the network configuration or print the wireless test report to assist in diagnosing network connection issues. HP provides a Scan Diagnostic Utility (Windows only) that can help solve many common “Unable to scan” issues.įrom the Start menu on your computer, click All Programs, and then click HP. If printouts show misaligned colors or lines, try aligning the printer.Touch Printer Status Report or Print Quality Report. From the Home screen, touch the Settings icon, and then touch Tools. Use the printer status and print quality reports to diagnose printer and print quality issues.If print quality is not acceptable, try the following to improve print quality: ), click HP Photosmart series, click the Help button, and then double-click HP Print Diagnostic Utility. Under HP Photosmart series (like 6520, 7520 etc. If you are still unable to print, HP provides a Print Diagnostic Utility (Windows only) that can help solve many common “Unable to Print” issues.įrom the Start menu on your computer, click All Programs, and then click HP. Make sure that the printer is turned on and that there is paper in the paper tray. Here, We list out major problem with HP Photosmart printer with solutions ![]()
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